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FAQ

Orders are usually processed and shipped within 3 working days of purchase.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.

Average shipping time is about 10 to 20 working days.

Your tracking number will be updated 3-7 days after your order has been shipped.

We are only able to cancel orders within the first 12 hours after the order is placed.

After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands.

We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 14 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.


You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.


* Cosmetics, Lingerie and underwear/shape wear are final sale for hygienic reasons.

We accepts PayPal, Credit Card as secure payment methods.

Need additional help?

You can contact us here:[email protected]